Welcome to Grainley

Thank you for choosing Grainley. We’re proud to be a premium dry fruits and healthy snacks
brand serving customers across India.
These Terms & Conditions explain how our website works and what you agree to when you
browse, shop, or interact with us online.
By using our website, you accept the terms mentioned below.

Using Our Website

When you visit or place an order on our website, you agree to:
● Provide accurate information during checkout
● Use the website for lawful purposes only
● Not misuse or attempt to damage the website
To place an order, you must be at least 18 years old or using the website under parental
supervision.

Product Information

At Grainley, we make every effort to ensure that our product details, pricing, and descriptions
are accurate.
However, please note:
● Images are for representation purposes
● Packaging may change from time to time
● Natural products like dry fruits may have slight variations in size, color, or texture
We reserve the right to update product details or pricing without prior notice.

Orders & Payments

When you buy dry fruits online from Grainley:
● Orders are confirmed only after successful payment
● All payments are processed securely through trusted payment partners
● We do not store your debit or credit card information
In rare cases, we may cancel an order due to:
● Pricing errors
● Stock unavailability
● Suspicious or fraudulent transactions
If that happens, you will be informed and refunded promptly

Shipping & Delivery

We aim to deliver your orders safely and on time. Delivery timelines depend on your location
and courier services.
While we try our best to ensure smooth delivery, delays due to factors beyond our control
(weather, logistics, public holidays, etc.) may occur.
For complete details, please refer to our Shipping Policy.

Returns & Refunds

Since our products are food items, we follow strict hygiene standards.
We accept returns only in cases where:
● The product is damaged during delivery
● The wrong item was delivered
● The package was tampered with
● The product is expired upon delivery
Opened or partially consumed items cannot be returned.
For more details, please review our Return & Refund Policy.

Intellectual Property

Everything you see on our website — including:
● The Grainley name
● Logo
● Product designs
● Packaging
● Images
● Content
belongs exclusively to Rajsi Global Pvt. Ltd.
You may not copy, reproduce, or use any content without written permission.

Limitation of Liability

Grainley is not responsible for:
● Minor delays in delivery caused by logistics partners
● Improper storage of products after delivery
● Indirect losses or damages arising from use of our website
We always recommend storing dry fruits in cool, dry conditions as mentioned on packaging.

Privacy

Your personal information is important to us. Please review our Privacy Policy to understand
how we collect and protect your data.

Updates to These Terms

We may update these Terms & Conditions from time to time as our business grows or
regulations change.
We encourage you to review this page periodically

Need Help?

If you have any questions about these Terms & Conditions, feel free to contact us: