1. Overview

At Grainley owned by Rajsi Global Private Limited, we are committed to delivering premium
quality dry fruits and healthy snacks. Due to the consumable nature of our products, we
maintain a strict yet fair return and refund policy to ensure product safety, hygiene, and
customer satisfaction. By placing an order on our website, you agree to the terms outlined below.
to the terms below.

2. Return Eligibility

Since dry fruits are food products, we do not accept returns once the product has been
delivered, except in the following cases:
● The product received is damaged during transit
● The package is tampered with at the time of delivery
● You received the wrong product
● The product is expired at the time of delivery
To be eligible for a replacement or refund:
● The issue must be reported within 48 hours of delivery
● The product must remain unused and in original packaging
● Clear photos or videos must be shared as proof

3. Non-Returnable Items

We do not accept returns for:
● Opened or partially consumed products
● Orders placed with incorrect address details
● Taste preferences or personal liking issues
● Minor packaging dents that do not affect product quality
This policy helps us maintain hygiene and food safety standards.

4. Refund & Replacement Process

If your return request is approved:
● We may offer a replacement product, or
● Process a refund to your original payment method
Refunds (if approved) will be processed within 5–7 business days after verification.
Please note that shipping charges (if any) are non-refundable unless the error was on our part.

5. Cancellation Policy

Orders can be cancelled only if they have not been dispatched.
Once an order has been shipped, cancellation is not possible.
To request cancellation, please contact us immediately after placing the order. shipping terms.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:
1. Contact us within 24 hours
2. Share your Order ID
3. Provide clear images of the product and packaging
Our team will review the case and respond within 2–3 business days..

7. Refund Timeline

After approval:
● Online payment refunds will be credited to the original payment method.
● Processing time may vary depending on your bank or payment provider.